Frequently Asked Questions
Where do you source your products?
Vokes & Elsheikh are constantly searching the global market to find the finest fabric and most elegant designs at the best price for our customers. We principally source our fabrics direct from Switzerland, Italy, UK and Japan.
Do you design your own products?
Yes, we offer our own range of in-house designed Tiab specifically tailored to our requirements under the V&E label, which you will not find sold elsewhere. We can also prepare specific designs according to your needs. Please contact us for further details.
Can you deliver internationally?
Our on-line shop is based in the UK but we can deliver throughout the Middle East, Europe and North America (For delivery times see below). Vokes & Elsheikh also have representatives in Sudan if you wish to collect your order direct.
How can I order?
If you are based in Europe, the Middle East or North America you can place your order via our online shop. If you are in the Sudan, you can order via our e-mail address and we will contact you to arrange payment/delivery etc.
How do I pay?
We accept all major credit cards and a number of debit cards via our online shop. Unfortunately, we cannot accept payment by telephone or fax at this moment. Please note that all our on-line financial transactions are processed in British Sterling.
Is my payment secure?
The security of your financial and personal data is of the highest importance for Vokes & Elsheikh. We use a High Level of Encryption on our online site to ensure that you can shop with confidence. We recommend PayPal for online payments which means that you can shop safely without sharing your financial details with sellers. We do not store credit card details nor do we share financial details with any 3rd parties.
How long will it take to deliver my order?
Please allow 1 to 2 business days for all transactions to be processed. You will receive an invoice with your order that can be used to return or exchange merchandise. The cost of the postage depends on the delivery address, the delivery time and prices are outlined below:-
We aim to deliver within 2-3 working days following the date your order is placed.
– Standard: £5 delivery charge for all orders under £50
– Standard: Delivery is free for all orders over £50
– Express: £7 delivery charge for all express orders(Guaranteed next day delivery)
We aim to deliver within 5-10 working days following the date your order is placed.
– Standard: £9 delivery charge for all orders
Rest of the World:
We aim to deliver within 7-10 working days following the date your order is placed
– Standard: £16 delivery charge for all orders
If the fabric you have ordered is not in stock, we will contact you to let you know how long it will be before you receive the next shipment, and you may decide to make other selections, wait or cancel the order.
Can I refund or exchange my product?
We do accept refunds and exchanges however goods must be returned within 30 days of purchase in the same condition as they were received with tags. Unless an initial mistake was made on our part, the customer will be liable for the cost of the returned parcel. Customer must inform us (by email: firstname.lastname@example.org) if the product does not meet with his/her expectations. Merchandise must be shipped back to us, via a carrier that provides real-time tracking of shipments.In order to qualify for exchange, replacement, or credit, merchandise must be received by us within 45 days of purchase.
Customers must receive authorization from Vokes & Elsheikh ltd before any materials are returned for replacement, exchange or credit. We want to make your shopping experience as easy as possible, however, we will not refund:
– Shipping & Handling charges
– Bank/card transaction fees
– Insurance charges
– Damaged/altered merchandise
International shipping may involve administrative issues like custom duties or state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.
All the Products are subject to the availability at the time of the order. Vokes & Elsheikh reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Site. The Customer will be informed if the Product requested is not available.